Each project in my portfolio is assigned a support level that indicates the level of maintenance, updates, and ongoing development it receives. This classification helps set expectations for users and stakeholders about the commitment and resources dedicated to each project.
Gold Support Level
Our highest tier of support, representing critical projects that receive maximum attention and resources.
What Gold Support Includes:
- 24/7 Monitoring: Continuous uptime monitoring with immediate alerts for any issues
- Rapid Response: Critical issues are addressed within 1 hour, non-critical issues within 4 hours
- Regular Updates: Monthly feature updates and weekly security patches
- Performance Optimization: Quarterly performance reviews and optimization efforts
- High Availability: 99.9% uptime SLA with redundant infrastructure
- Priority Development: New features and improvements are prioritized
- Comprehensive Documentation: Detailed documentation maintained and updated regularly
- Backup & Recovery: Daily automated backups with point-in-time recovery
Commitment Level:
These projects are core to my portfolio and receive the highest level of attention. They are actively developed with new features, maintained with the latest security updates, and monitored around the clock to ensure optimal performance and availability.
Silver Support Level
Standard support tier for stable, production-ready projects with regular maintenance and updates.
What Silver Support Includes:
- Business Hours Monitoring: Monitoring during standard business hours (9 AM - 5 PM)
- Standard Response: Critical issues addressed within 4 hours, non-critical within 24 hours
- Quarterly Updates: Feature updates every quarter and bi-weekly security patches
- Stability Focus: Emphasis on stability and bug fixes over new features
- Good Availability: 99.5% uptime target with standard infrastructure
- Regular Maintenance: Scheduled maintenance windows for updates and improvements
- Standard Documentation: Core documentation maintained with updates as needed
- Weekly Backups: Automated weekly backups with manual recovery process
Commitment Level:
These projects are stable and functional, receiving regular maintenance to ensure they continue working properly. While they may not receive frequent new features, they are kept secure, updated, and operational for continued use.
Bronze Support Level
Basic support tier for maintained projects with minimal active development.
What Bronze Support Includes:
- Passive Monitoring: Basic uptime checks with email notifications
- Best Effort Response: Critical issues addressed within 48 hours, best effort for others
- Security-Only Updates: Critical security patches applied as needed
- Minimal Changes: Only critical bug fixes and security updates
- Standard Availability: 99% uptime target with standard hosting
- As-Is Maintenance: Projects maintained in their current state
- Basic Documentation: Essential documentation available, updates infrequent
- Monthly Backups: Monthly backups with basic recovery capabilities
Commitment Level:
These projects are in maintenance mode, meaning they continue to run and receive critical security updates, but new feature development is not planned. They remain functional and available but are not actively enhanced or expanded.